Viagogo France

Dear Sir or Madam,
On 10/25/25, I purchased tickets through your platform for the Scotland vs France rugby match, which I bought in October. However, the tickets were never delivered. Three hours before the start of the match, I was informed that the tickets would ultimately not be provided and that only the ticket price would be refunded.
This situation is legally questionable. According to Article L.121-2 of the French Consumer Code, a commercial practice is considered misleading when it is based on false statements or information likely to mislead the consumer. Selling tickets without guaranteeing their delivery may fall within this definition.
Furthermore, under Article L.217-3 of the French Consumer Code, a professional is required to deliver goods or services that conform to the contract. In this case, the promised service (valid tickets granting access to the match) was never fulfilled.
Additionally, pursuant to Article 1231-1 of the French Civil Code, a party who fails to perform its contractual obligations may be required to pay damages resulting from the non-performance.
Relying on the good faith of your platform, I incurred significant expenses in order to attend this event, including:
airline tickets
accommodation costs
These expenses were incurred solely for the purpose of attending the match and therefore constitute a direct financial loss resulting from the non-performance of your contractual obligations.
By this letter, I hereby formally place you on notice to proceed with the full reimbursement of all expenses incurred, including airline tickets and accommodation costs.
Failing a satisfactory response from you within 7 days of receipt of this letter, I will continue the legal proceedings already initiated with my legal counsel and will bring this matter before the competent courts in order to obtain full compensation for my damages.
Nevertheless, I remain open to resolving this dispute amicably.
Yours faithfully.

Madame, Monsieur,

Je vous contacte concernant lachat de quatre billets de rugby pour un match à Édimbourg effectué via votre plateforme.

Malgré plusieurs assurances répétées de votre service indiquant que les billets seraient transférés via le système officiel de billetterie de la fédération écossaise de rugby avant lévénement, ces billets ne nous ont jamais été transmis. En conséquence directe, nous navons pas pu assister au match.

Nous avons pourtant effectué le déplacement depuis la France jusquen Écosse spécifiquement pour assister à cet événement, en prenant à notre charge les billets davion ainsi que lhébergement.

Une fois sur place, nous avons constaté que nous étions très loin dêtre un cas isolé : un très grand nombre de supporters se sont retrouvés dans la même situation, ayant acheté des billets via votre plateforme sans jamais les recevoir.

Cette situation est totalement inacceptable.

Votre plateforme a vendu des billets qui nont jamais été livrés, laissant les clients assumer seuls les conséquences financières de cette défaillance.

Par la présente, je vous mets donc formellement en demeure de procéder au remboursement intégral du montant payé pour ces quatre billets. À défaut de remboursement dans un délai de 72 heures à compter de la réception de ce message, je transmettrai immédiatement ce dossier à mon avocat afin dengager toutes les procédures judiciaires nécessaires sans autre avis.

Dans lattente de votre confirmation rapide du remboursement.

Cordialement,

Jean-Pierre Chiche

Madame, Monsieur,

Je vous contacte concernant l'achat de quatre billets de rugby pour un match à Édimbourg effectué via votre plateforme.

Malgré plusieurs assurances répétées de votre service indiquant que les billets seraient transférés via le système officiel de billetterie de la fédération écossaise de rugby avant l'événement, ces billets ne nous ont jamais été transmis. En conséquence directe, nous n'avons pas pu assister au match.

Nous avons pourtant effectué le déplacement depuis la France jusqu'en Écosse spécifiquement pour assister à cet événement, en prenant à notre charge les billets d'avion ainsi que l'hébergement. Une fois sur place, nous avons constaté que nous étions très loin d'être un cas isolé : un très grand nombre de supporters se sont retrouvés dans la même situation, ayant acheté des billets via votre plateforme sans jamais les recevoir.

Cette situation est totalement inacceptable. Votre plateforme a vendu des billets qui n'ont jamais été livrés, laissant les clients assumer seuls les conséquences financières de cette défaillance.

Par la présente, je vous mets donc formellement en demeure de procéder au remboursement intégral du montant payé pour ces quatre billets. À défaut de remboursement dans un délai de 72 heures à compter de la réception de ce message, je transmettrai immédiatement ce dossier à mon avocat afin d'engager toutes les procédures judiciaires nécessaires sans autre avis.

Dans l'attente de votre confirmation rapide du remboursement.

Cordialement,

Jean-Pierre Chiche

Hi,

I would like to express my frustration and unsatisfaction feeling about the my ticket of Real madrid vs Villareal match.

I ve paid my ticket as the match was planned Sunday oct.5th, as well i planned my trip from Lyon to Mardid the day before, but i was surprissed that the match will take place the Oct. 4th, the day of my flight to Madrid.

At the end i could not reach the match and enjoy watchingy favorite team.

With this email I'm kindly asking you to pay me back my ticket which costs me 167 euro

Please find attached the ticket with the date.

Feel free to ask me for any other information.

Kind regards,

Ahmed Tale

I bought the tickets about 2 months before the concert when more tickets were available, and I was willing to pay double through viagogo so I could be seated in a great location. A day before the concert ,while the concert is almost sold out I have finally received my E-tickes and the location were awful in the "cheap seats" where I could have easily bought for half the price .

After speaking to customer service and after they checked with the seller that he indeed doesn't have the "correct" tickets I paid for I was left with 2 options - one was to cancel the tickets and receive full refund , and then buy the worst seats possible in the arena cause that's all that is left a day before the show, or to stay with the wrong tickets and receive a voucher of 25% that is valid for a year . That is disgraceful! I should be able to keep to tickets and to be fully refunded. I was literally SCAMMED!

I paid double for good seats, got bad seats and as compensation I received a voucher worth nothing from a company I don't want anything to do with anymore , and even with the worth of the voucher taken out of considerable, I still paid about 50% more for cheap tickets .

Since i flew into france for the show i was left with no option but to accept the disgrace and keep the lousy tickets. So if you ask me VIAGOGO is completely a scam.

I bought the tickets about 2 months before the concert when more tickets were available, and I was willing to pay double through viagogo so I could be seated in a great location. A day before the concert ,while the concert is almost sold out I have finally received my E-tickes and the location were awful in the "cheap seats" where I could have easily bought for half the price .

After speaking to customer service and after they checked with the seller that he indeed doesn't have the "correct" tickets I paid for I was left with 2 options - one was to cancel the tickets and receive full refund , and then buy the worst seats possible in the arena cause that's all that is left a day before the show, or to stay with the wrong tickets and receive a voucher of 25% that is valid for a year . That is disgraceful! I should be able to keep to tickets and to be fully refunded. I was literally SCAMMED!

I paid double for good seats, got bad seats and as compensation I received a voucher worth nothing from a company I don't want anything to do with anymore , and even with the worth of the voucher taken out of considerable, I still paid about 50% more for cheap tickets .

Since i flew into france for the show i was left with no option but to accept the disgrace and keep the lousy tickets. So if you ask me VIAGOGO is completely a scam.